Privacy Policy - Kwikpatch

Kwik Patch’s Privacy Policy

Kwik Patch Private Limited (“Kwik Patch”) is committed to respecting the privacy of every individual/ entity who shares the information or data with Kwik Patch. We strive to take due care and protection of your information (“User”). We adhere to various laws governing the privacy including The Information Technology Act, 2000 and the rules made thereunder.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Information (defined below) as per the abovementioned laws, particularly when you use the website and/or the mobile application (“Application”) of Kwik Patch for any information or purchase of our products or availing our services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Application and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to Kwik Patch.

1. Collection of Data/ Information and the purpose

We generally collect the information regarding tax registration numbers (both direct and indirect taxes), industry registration numbers, statutory registration numbers, mobile numbers of your executives for the following purposes:

for regulatory compliance
for contacting you via phone, sms, whatsapp or email for appointments, product issues, payment reminders, announcements
for communication of special offers, prices, despatch details, product brochures, list of services and any other details relating to sale of products or offering of services as the case may be from time to time
communication of marketing campaigns
for seeking your feedback on our products/ services and get your suggestions for improvement
for operating and improving the Application/ Website and/or our Services;
for performing studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;

2. Modes of collection of Information

We collect publicly available information from websites, third party customer database service providers, stalls in industrial exhibitions, expos and directories. We also collect information through email (sales@kwik patch.com) and also our website vide the enquiry form from the customers who visit our website where they voluntarily provide the details.

Generally, we collect the information in the following mode:

When You provide Your Information to Us during course of receiving services,
When You use the features on Our Website,
When you provide access to any other website,
By the use of cookies (more fully detailed in Clause 8 of this Privacy Policy).

3. Your Consent

By choosing the “Accept” option on the Application/ Website and thereafter or by providing Us Your information during the course of purchase of Our products or availing of Our services, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy and any amendments to the same.

You acknowledge that You have provided Your Information out of your free will and after clearly understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. In case You provide any wrongful information, we shall not be liable for any loss that may happen to You owing to such providing of wrongful information.

4. Sharing of Your information by Kwik Patch/ Transfer of Information

We may be sharing Your information for the following purposes:

To the transporters, Courier companies
To the Statutory Authorities
To the Auditors
To our service providers
To our holding company and shareholders
To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,

We do not share the data/ information to any third parties, except with respect to the instances mentioned above.

Transfer of Information

Once you have freely consented to share Your information with us, You authorize us to exchange, transfer, share, part with all or any of Your information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.
You also acknowledge that some countries where we may transfer Your Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when Kwik Patch transfers Your Information to any other entity within or outside Your country of residence, Kwik Patch will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

5. Your right to access Your information

You may access the Information shared by You with Us, in the manner given below. You can further choose to share additional Information with Us and you can modify your data, by writing to Us on Our below mentioned email id.

We request you to note that You can write to us at crm@kwikpatch.com in case you intend to know the information which we have captured about you/ your entity in our database.

6. Your right to modify Your Information and right to withdraw Your consent

If You wish to modify/ rectify the Information that You have provided in order to avail the Services You may send the changes/ corrections to us at crm@kwikpatch.com along with the reason for such request and also the supporting documents wherever necessary. Upon receipt of the same we will take all reasonable efforts in order to make the changes within a reasonable period.

If at any point of time You wish to withdraw Your consent, You may please note that You have the right to withdraw, provided such withdrawal of the consent is intimated to Us in writing through an email at crm@kwikpatch.com requesting the same.

Once You withdraw Your Consent to share the information collected by Us, We shall have the option not to stop selling our products to You or providing the Services and/or stop to fulfil the purposes for which the said information was sought and We may restrict you from purchasing the products from Us or using Our Services or the Application/Website.

7. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we will offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

8. Use of Cookies

We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website. In the course of displaying advertisements regarding its services or optimizing services to its Users, Kwik Patch may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. Kwik Patch does not store personally identifiable information in the cookies. Further, Kwik Patch does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which Kwik Patch is not responsible or liable. Kwik Patch encourages You to read the privacy policies of all external sites.

9. Safeguards & Security

The security of Your information is important to us. We have adopted reasonable security practices and procedures including role-based access and need to know basis, password protection, encryption etc. to ensure that the information collected is secure. We restrict access to Your information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the Purposes as specified above in this Policy.
While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information

10. Third Party References and Links

During Your interactions with Us, it may happen that We provide/include reference to third parties or fiduciaries, and/or links and hyperlinks of third-party websites. It may also happen that you include links and hyperlinks of third-party websites. The reference of such third parties or listing of such third-party external sites (by You or by Us) does not imply endorsement of such party or site by Kwik Patch. Such third-parties and third-party sites are governed by their own terms and conditions. We do not make any representations regarding the availability and performance of any of the third parties or third-party sites. We are not responsible for the content, terms of use, privacy policies, and practices of such third-party websites.
Do-not-track requests There is no standard for how online service should respond to “Do Not Track” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services. Therefore, we do not honour “Do Not Track” signals. As standards develop, we will revisit this issue and update this notice if our practices change.

11. Compliance with Laws

You are not allowed to purchase Our Products or use Our Services, if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

12. Term of storage of Personal Information

Kwik Patch shall store Your Information at least for a period of 3 (three) years from the last date of use of the purchase of our Products/ Services or Application/ Website or for such period as may be required by law whichever is longer.

13. Grievance Officer

We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Information. If you have any such grievances, please write to our Grievance Officer at crm@kwikpatch.com and Our officer will attempt to resolve Your issues in a timely manner.